Refund Policy

Refund Policy – Overview

 

This Refund Policy sets out the terms under which refunds may be issued for products purchased from Yorkshire Farming / Beestonley Honey. By making a purchase, you agree to the terms outlined below.

 

We aim to provide high-quality products and excellent customer service. If something isn’t right, please contact us and we will do our best to resolve the issue quickly and fairly.

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Returns & Refund Eligibility

You may be eligible for a refund if:

 

• The item arrives damaged or faulty

• The wrong item has been supplied

• The product arrives in an unsatisfactory condition

 

 

To be eligible for a refund, you must contact us within 14 days of receiving your order and provide proof of purchase.

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Non-Refundable Items

 

Due to hygiene and food safety regulations, we cannot accept returns or issue refunds on:

 

• Food products once opened

• Perishable goods

• Personalised or custom-made items

 

This does not affect your statutory rights.

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Refund Process

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Once your request has been reviewed and approved:

 

• Refunds will be issued to the original payment method

• Please allow up to 5–10 working days for the refund to appear

• Shipping costs are non-refundable unless the item is faulty or incorrect

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Exchanges

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If you receive a faulty or damaged item, we may offer a replacement instead of a refund where appropriate.

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Contact Us

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If you have any questions about this Refund Policy or need help with an order, please contact us via the website contact form or email:

 

Email: yorkshirefarming@yahoo.com

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Your Consumer Rights

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This policy does not affect your statutory rights under UK consumer law.